Shipping policy

How much does shipping cost?

We specialize in personalized gifts, which are all made domestically and have standard shipping rates depending on weight. We like to offer free shipping on collector items that are imported that may take a little longer.  

How long does delivery take?

Everything, domestic or imported, is always shipped out within 3 business days. Domestic product delivery is between 3-7 days. The collector's items generally take 2-4 weeks due to high demand, especially in remote areas. Sometimes less. In peak seasons and before we learned to our way they took a little longer.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@pandorajgifts.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

Yes, tracking numbers will always be available and emailed to you once shipped when ordering directly through the website.  

I've entered a wrong shipping address! Can I change it?

If this happens to you, please email us as soon as possible, we MAY be able to take care of it. This is an easier task with personalized items as they are generally shipped toward the end of our 3 day window guarantee. Our collectors items we try and ship out immediately as to cut down on our customers wait. Once it is with a shipping carrier there is nothing we can do unfortunately.